TopicCustomer focus checklist.
PostedFri, Feb 14th 2020 04:20 AM
A checklist has little value if it is not reviewed and tested with the person that is going to use it. If it is your own checklist, you should test it (go through it) to make sure it is workable, makes sense, and it achieves the purpose for which it is intended. With anyone else, take them through it (rehearse it) to make sure they understand what the checklist is used for and how and when to use it.
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