TopicKnowledge management checklist.
PostedSun, Feb 16th 2020 08:47 AM
By using checklists, daily operations will proceed in a timely, orderly, and organized fashion, less time per customer (or more customers handled), more time to get additional work done, better employee morale, and a belief that the business knows what it is doing. By using checklists, the advertising effort will target the customers you want and will give you the feedback needed to fine-tune or re-tune your sales and advertising efforts. This leads to a better return on your advertising dollar and an increase in sales.
The checklist also ensures that mistakes are minimized, time is well spent, revenue is optimal, and the customer is well taken care of. As for the latter, how would you feel if the clerk forgot to enter the serial number of the appliance you bought and your warranty was not in the system? A checklist makes sure that necessary steps are accomplished in the correct order.