TopicKnowledge management audit checklist.
PostedSun, Feb 16th 2020 08:45 AM
Management uses checklists to report on how well the business is doing (revenue, expenses, profit), how to manage employees (timecards, payroll, performance), how product is moving (inventory, sales, turnover), how customers are being serviced (repeat sales, complaints, warranty service), and measure how the planning, marketing, and operating plans are progressing.
The checklist also ensures that mistakes are minimized, time is well spent, revenue is optimal, and the customer is well taken care of. As for the latter, how would you feel if the clerk forgot to enter the serial number of the appliance you bought and your warranty was not in the system? A checklist makes sure that necessary steps are accomplished in the correct order.